
The Business Consequences of the Way We Connect
Everyone and everything is connecting, but is the trend of connection really significant for the way we will do business in the future?Connecting seems to be the common denominator in just about everything lately. We are connecting on Facebook, Twitter, or Foursquare; the
Na'vi people in
Avatar the movie are transferring electrochemical signals such as thoughts and memories to the trees, plants, and other creatures on their planet; today many of us are working in network organizations; you can store your data on a network drive; there is public Wifi; more than 4 billion mobile phones; we have webservice accounts for just about anything; we connect to the right information when we need it; we scan bar codes with our phones; share pictures instantly; and connect to other people’s ideas and preferences, so that we can keep our own ones fresh and fertile.
So we are connecting ourselves to our tools, to each other, to other tools and to our global brain, the world wide web. Great! But isn’t this just an augmentation of what humans have been doing for centuries? Have we not always been connecting things, only perhaps limited by our technological capabilities? What makes it different today?
I believe there are at least four important reasons why the way we are connecting today is significantly different. These four aspects of the way we are connecting now are characteristic of the time we live in, which is a time of great paradigm shift. Though, shifting paradigms are not the topic of this post, the business insights that
the way we connect can give us are important pointers in a time of great change and uncertainty.
1. First of all, the initiative to connect is increasingly
at an individual level. Emerging networks and organizations are
less hierarchical and
less centralized than before. Attempts to centralize power and control are subject to protest. Consider Facebook’s privacy issues this year. More people than ever before are more empowered to connect to whom- en what- ever they wish. Thus all types of decisions and initiatives are
increasingly decentralized. Consider the growing popularity of home solar panels: they represent the way we connect to energy.
Business insights: Strategic focus, modular products and services, and ‘do-it-your-self’ as a proposition are all important business concepts to investigate.
2. If you were to visualize these decentralized connections, or rather networks, the way they look will be increasingly
organic in structure, rather than orchestrated and systematic. They resemble a starry night with lines drawn between countless stars. And as we know, stars are born, they live divers lives, they eventually die, and there are infinite amounts of them. This means that complexity and uncertainty are on the increase. There is almost no-one today who claims to understand how it all works and relates to each other.
Business insights: In an uncontrolable and networked world, agility, intuition and spontaneity will become more and more useful traits for your business and her employees. Notice how they are closely related to creativity.
3. As you may expect in a less centralized world, we are more equal in the way we connect and are thus becoming more equal on many levels; but not identical. So:
more equal, and more diverse at the same time. In fact diversity is one of the great drivers of connection. Equality has to do with the things and people we have access to, while diversity refers to the increasing mix of cultures, genetic backgrounds, and interests at the places we meet (virtual or IRL). On one hand, in a more equal world, this means that markets are getting bigger. But, on the other, in a divers and less segmented world, it becomes more difficult to pin-point your target audience.
Business insights: Do not painstakingly try to profile your customer, rather profile (emerging) desires and needs.
4. We have seen that the way we connect has also led to greater uncertainty. Well, let me add one more: increasingly often,
connections we make will be about potential and not so much about intention. Linkedin invites are accepted because you never know whether you may do business with him or her someday in the future. You become a fan of a group because you have a brief moment of liking. You bookmark webpages just-in-case. In fact many people have stopped connecting in the definite sense all together, because we can connect, if we need to, in less than a few strokes of the keyboard. A click of the mouse and Google connects you to the right information, many times more accurately tomorrow than today. An app on your phone tells you what you need to know about the festival you are visiting the moment you ask for it, or maybe even before you felt the need. Tomorrow, being valuable to others is not based on your ability to connect, but rather on the uniqueness and depth of what you have to offer.
Business insights: Your Facebook fans aren’t going to help your brand unless you become a resource to them. So help them connect to a richer and more purposeful life.
Maarten-Bas Backer is a futurist and business developer - www.basbacker.com